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  • Pasquale (Support Team) 6:56 pm on December 26, 2015 Permalink | Flag unresolved
       

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    • carousel 10:45 am on August 25, 2016 Permalink | | Flag unresolved

        Tags:   

        Foody theme not the same as in live preview 

        Hi, we bought your foody theme which is awesome. But after installation, live preview and our vesion are different (layout, font …)

        Can you help us make it look same as your preview version ?

        Thanks.

         
      • sararidges 2:12 am on August 24, 2016 Permalink | | Resolved
        • Pasquale (Support Team) marked this resolved
          8:43 am on August 25, 2016
        • Pasquale (Support Team) marked this unresolved
          8:43 am on August 25, 2016

        Tags:   

        How to remove the “powered by wordpress” and “Theme: Biscuit by Pankogut” from footer 

        I have another question.
        How do you remove the “powered by wordpress” and “Theme: Biscuit by Pankogut” from the footer?

        This is my website:
        http://www.sharedessertcompany.com

        Thank you!

         
        • Pasquale (Support Team) 7:50 am on August 24, 2016 Permalink | Log in to Reply

          Hi Sara,
          just go to Appearance>Customize>Footer Credits where you can write your text.

          Pasquale

        • sararidges 2:25 am on August 25, 2016 Permalink | Log in to Reply

          Oh that worked perfectly. I didn’t realize adding text in there would replace it. That’s smart. Thank you!

      • balancingthebaby 5:00 pm on August 22, 2016 Permalink | | Flag unresolved

          Tags:   

          Adding a gallery/portfolio of featured posts to a page or category in Biscuit theme 

          Hello, I am a total WordPress amateur, so I apologize for this incredibly basic question. I have my main menu on my blog setup with categories instead of pages. How do I add a gallery of images to my categories? I have Jetpack installed, but the Tiled Galleries option is only allowing me to add to my sidebars in the widget section. I tried adding a gallery into my categories using the “add media” function, but all that shows up when I publish is the html. Please help. My url is http://www.balancingthebaby.com

           
          • Pasquale (Support Team) 5:10 pm on August 23, 2016 Permalink | Log in to Reply

            Hello there,
            no worries. I’m here to help you. If you want a page with a portfolio gallery, you have to create a new page and add gallery with the option tiled gallery. Then under the tab Menu you can add that page to your main menu.

            I hope that helps
            Pasquale

        • Veggie Sutra 4:41 am on August 20, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            3:35 pm on August 29, 2016
          • Pasquale (Support Team) marked this unresolved
            3:35 pm on August 29, 2016
           

          Sidebar with About Me and other widgets not showing up on front page 

          I cannot get the sidebar with the “about me” and other widgets to show up on the front page. The website is http://www.veggiesutra.com. I have tried everything! Please help!

           
          • Pasquale (Support Team) 5:08 pm on August 23, 2016 Permalink | Log in to Reply

            Hello,
            I saw your website. It seems you have edited some php files. Can you upload again the original theme?

            If you still need help, please create ad admin user with my email support@pankogut.com

            Let me know
            Pasquale

            • Pasquale (Support Team) 3:35 pm on August 29, 2016 Permalink | Log in to Reply

              It was an html issue, not a theme issue.
              Cheers
              Pasquale

        • sararidges 1:16 am on August 17, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            6:33 am on August 19, 2016
          • Pasquale (Support Team) marked this unresolved
            6:33 am on August 19, 2016

          Tags:   

          Biscuit Theme Tagline is not showing up 

          Hello!
          I have the biscuit theme and I can see my tagline behind the scenes but when I view the site it doesn’t show up. How do I get it to show up? I thought it was working at one time but I can’t remember. I just got the theme a couple days ago.
          My website is http://www.sharedessertcompany.com
          Thank you!
          Sara

           
          • Pasquale (Support Team) 5:07 am on August 17, 2016 Permalink | Log in to Reply

            Hi Sara,
            sadly I can’t see your website. It’s under construction. Can you create an admin user with my email support@pankogut.com

            Cheers
            Pasquale

          • sararidges 12:17 am on August 18, 2016 Permalink | Log in to Reply

            I created your admin user account. They should be emailing the information shortly. Please let me know what other information you need. Thank you so much for your help.
            Sara

          • sararidges 2:41 am on August 19, 2016 Permalink | Log in to Reply

            Did that work for you?

          • Pasquale (Support Team) 6:33 am on August 19, 2016 Permalink | Log in to Reply

            Yes and I solved the issue 😉

        • anandjhaveri 10:22 am on August 15, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            6:33 am on August 19, 2016
          • Pasquale (Support Team) marked this unresolved
            6:33 am on August 19, 2016

          Tags:   

          Widgets 

          Hi,

          I had a query about the biscuit theme. In the sidebar footer, as you have on your demo website 3 different widgets next to each other. I tried putting couple of widgets but they show one below another, instead of next to each other.

           
        • mpchodur 4:53 pm on August 10, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            6:34 am on August 19, 2016
          • Pasquale (Support Team) marked this unresolved
            6:34 am on August 19, 2016

          Tags:   

          Adding different slider to homepage 

          Hi there,
          I found a slider I like better than metaslider and would like to add it to the homepage of my blog, under my header and sub-header. It is a php code. Would you be able to tell me where in the theme I can add the code in order for it to show up in the position I want it? If it helps the slider is a Smart Slider 3 slider. Thank you so much!

           
          • Pasquale (Support Team) 7:09 am on August 11, 2016 Permalink | Log in to Reply

            Hi there,
            in the file header.php you have the following code:

            < ?php if ( get_theme_mod( 'pk_slider_home' ) == 'yes' ) : ?>

            < ?php if ( is_home() ) { echo do_shortcode( '[metaslider id=' . $slider_home_id .']' ); } ?>

            < ?php endif; ?>

            You can change this code with yours.

            I hope that helps
            Cheers
            Pasquale

          • mpchodur 10:06 am on August 11, 2016 Permalink | Log in to Reply

            Thank you! That worked. The only issue now is that the slider shows up under the header on all of my pages. I only want it to show on the homepage. Is this possible? Thank you!

          • mpchodur 5:09 am on August 13, 2016 Permalink | Log in to Reply

            bloomingvoyageur.com

            • Pasquale (Support Team) 6:52 pm on August 16, 2016 Permalink | Log in to Reply

              Love what you did!

              Anyway try this code:

              .home .n2-ss-align {
              display: block;
              }

              .n2-ss-align {
              display: none;
              }

          • mpchodur 7:14 pm on August 16, 2016 Permalink | Log in to Reply

            Thank you so much!

            I tried the code but it just comes up as a text under my slider. I pasted the code under the header.php at the bottom. Is there somewhere specific I should place it? Sorry for all the questions! Thank you so much for your help xx

          • Pasquale (Support Team) 5:08 am on August 17, 2016 Permalink | Log in to Reply

            Yes, Appearance>Customize>Custom css or in Edit CSS if you have activated jetpack.

          • mpchodur 12:12 pm on August 17, 2016 Permalink | Log in to Reply

            Thanks, that worked! One small thing left… there is now a huge gap between my header and my blog posts (where the slider should be)… how do I close that gap? Xx

          • Pasquale (Support Team) 2:16 pm on August 17, 2016 Permalink | Log in to Reply

            You’re welcome, try also this code:

            #n2-ss-2-placeholder {
            display: none;
            }

        • susanharms69@gmail.com 9:58 pm on August 9, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            9:26 pm on August 12, 2016
          • Pasquale (Support Team) marked this unresolved
            9:26 pm on August 12, 2016

          Tags:   

          Front Page grid in Foody Theme 

          Hello Pasquale,

          I’m a little (A lot!) confused, and have tried so many different options as best I could and I still can’t get my front page to look like I want it to. I want it to look like your demo front page. Most recent post: full content. And all others in a 2 grid. I followed your instructions on “Featured content with grid post” and it isn’t working. It doesn’t look right!

          So if you go to susanharms.com you will see that the first post has a “read more” option. The second and third posts are showing in their entirety, and all after that, the rest have the “read more” option.

          When I tried the 2 grid blog page layout it just doesn’t look right!

          Is there something I need to change in the Settings>reading. Currently I have it on Static Page. Nothing selected for front page (it doesn’t seem to make a difference) and my Posts page is a page I created as my home “page” (but it has no title) and I don’t even know what it is or how it got there because it’s all in HTML. So I’m lost. 🙁

          Do I have to re-set a home “page?” and go from there? I just don’t know how to do that!

          Please help! This is all so very confusing and I’m very technologically challenged.

          Thanks,

          Susan

           
          • Pasquale (Support Team) 5:34 am on August 10, 2016 Permalink | Log in to Reply

            Hello Susan,
            don’t worry, I’m here to help you.

            In that case I have to see your dashboard. So please can you create an admin user with my email support@pankogut.com

            Thank you
            Pasquale

        • isabelgarciacuesta 1:22 pm on August 4, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            2:35 pm on August 4, 2016
          • Pasquale (Support Team) marked this unresolved
            2:35 pm on August 4, 2016

          Tags:   

          Follow my blog plugin – Charlotte 

          Hi Pasquale, I´m sorry but I have another question..

          My theme Charlotte doesn´t come with a plugin which would allow people to follow my blog. I´m trying to find the one you´ve recommended on the fórum -Jetpack subscribe-, but even though I´m trying to search it, it doesn´t come up..

          Is there any other plugin you would recommend_

          Thank you!

          Isabel

           
        • beatrice de franceschi 6:26 pm on August 3, 2016 Permalink | | Resolved
          • Pasquale (Support Team) marked this resolved
            7:25 am on August 4, 2016
          • Pasquale (Support Team) marked this unresolved
            7:25 am on August 4, 2016
           

          Beatrice – issues 

          Hello,
          I’m trying to install one theme which I bought today but I’m not able to do it.
          I wondering if you could help me with this? I downloaded WordPress.org but the only thing I have is a zip. with lots of php – wpcontent etc files.

           
          • Pasquale (Support Team) 6:31 pm on August 3, 2016 Permalink | Log in to Reply

            Hi Beatrice,
            are you italian? If yes you can ask support in Italian here on our forum.

            Anyway can I see your website?
            Thank you
            Pasquale

            • beatrice de franceschi 7:04 pm on August 3, 2016 Permalink | Log in to Reply

              Hi Pasquale,
              yes I’m Italian! are you?
              I bought the theme today, I still don’t have the website. But really I’m getting crazy to find a way to start!
              I’m not really good with this kind of things. Please someone can help me?

              thanks Pasquale!

              • Pasquale (Support Team) 7:20 pm on August 3, 2016 Permalink | Log in to Reply

                Ciao Beatrice,
                non ti preoccupare, ti aiuto io. A questo punto però meglio continuare privatamente via email perché non è supporto per i miei temi, ma un extra.

                Ti ho inviato anche una email. Aspetto tue notizie.
                Pasquale

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